Tensor
Assessed 16 July 2026 under NZ · Medium confidence
Evidence last captured 30 August 2026 · next re-check due 30 August 2027
We contacted this company 1 time between 6 August 2026 and 6 August 2026, by email. No reply received.
A grade rules on whether a public claim is substantiated. It is not a finding about environmental performance, truthfulness, or the merit of the business. HowLegit is not a licensed adviser and nothing here is legal or investment advice.
Where this sits
All 21 energy companies, assessed against the same checklist in the same window.
Tensor ranks 9 of 21 in this sector by overall score, between 47.6% and 96.0%.
Findings
Tensor's home page states that it is working towards "our renewable future". That is the only environmental term the company applies to itself anywhere in its estate, and it is published with no definition, no baseline, no target and no date. No generation mix, renewable percentage, carbon figure or environmental certification appears on any of the 28 addresses enumerated on 17 August 2026. The blog page a customer reaches by asking where their power comes from explains how the national wholesale market works and does not answer it for Tensor.
Why this matters. Renewable is the word a customer uses to decide whether an electricity offer matches what they care about, and Tensor supplies the word without supplying anything behind it. A retailer buying from the national market can publish its own mix or say plainly that it does not track one. Publishing neither leaves the customer to assume.
What closing this looks like
- Add a brief environmental disclosure statement (e.g., "Our electricity comes from the NZ wholesale market, which is approximately 80-90% renewable"). Note: this percentage requires substantiation from MBIE energy data or EA generation statistics to be defensible
- Clarify future capability claims (EVs, solar, battery, HVAC) with timeline or "coming soon" framing
“we work towards our renewable future”
Tensor's home page says "the energy landscape is changing" and that "we're faced with new challenges as we work towards our renewable future". Renewable is the only environmental term Tensor applies to itself, and it is used with no definition attached. The 28 addresses enumerated on 17 August 2026 were searched for a generation mix, renewable percentage, carbon figure, target, baseline year and environmental certification. None is published. The page a customer reaches by asking where their power comes from explains the national wholesale market and does not answer it for Tensor, and the home page says only that "we get our power from the wholesale market - just like the everybody else". A forward-looking environmental reference with no baseline, target or date is unqualified in the sense E1 tests, which produces FLAG. Nothing Tensor publishes contradicts it, which is why it is not FAIL.
Captured 30 August 2026 · source page ↗
Fifteen content images run across the pages carrying graded claims and eight of them are renewable generation: seven wind and one aerial view of a solar photovoltaic farm. The hero image of every marketing page is one of them, on the home, residential, business and prices pages alike. Tensor owns no generation, states on the same home page that it buys from the wholesale market like everybody else, and publishes no generation mix, renewable percentage, carbon figure or environmental certification anywhere. No eco-label or certification badge is displayed, so the signal is carried by photography alone.
Why this matters. Imagery is where an environmental impression is made without a sentence anyone can check, and turbines and solar arrays are the most direct signal available to an electricity retailer. A reader who takes the four page heroes at face value would form a view of where this power comes from that the company publishes nothing to support. Changing the photography, or publishing the mix, closes it either way.
What closing this looks like
- Either publish the generation mix behind the electricity sold, or replace the wind and solar hero photography with imagery that does not imply generation the company does not own, so the environmental signal on the page matches what the same page says about buying from the wholesale market.
“Join us in building a smarter energy future, together”
Tensor's home page invites the reader to "join us in building a smarter energy future, together", in visible page text rather than only in the page description, verified live on 30 August 2026. The pages carrying that invitation are illustrated with renewable generation. Fifteen content images run across the seven surfaces holding graded claims and eight are renewable generation. The hero of every marketing page is one of them: an aerial solar photovoltaic farm on the home page, and wind farms on the residential, business and prices pages. Three of the wind images carry no alternative text at all and one is labelled "Customer service". Tensor owns no generation, states on the same home page that it buys "from the wholesale market - just like the everybody else", and publishes no generation mix, renewable percentage, carbon figure or environmental certification on any of the 28 addresses enumerated on 17 August 2026. E4 asks whether visual framing is proportionate to the credentials the entity actually holds. The imagery points at a supply position nothing published supports, which produces FLAG. It is not graded FAIL because no statement is contradicted: the pictures carry an impression the words never make.
Captured 30 August 2026 · source page ↗
Tensor's Consumer Care Policy promises a medically dependent household that its supply is "not disconnected for non-payment under any circumstance", while its terms set out a disconnection procedure for medically dependent and vulnerable customers that is qualified rather than absolute. The procedure runs through an alternative contact, seven days notice, a 24 hour final notice and a site visit, and disconnection follows only where Tensor does not believe there are sufficient grounds to hold it. The gap is that the terms fold medical dependency and financial hardship into one category and apply one procedure to both, while the policy states its absolute for medical dependency alone.
Why this matters. This is the promise made to the households least able to absorb the outcome, and the two documents a customer would read leave different impressions of it. Naming medically dependent and vulnerable customers separately, and stating the position for each, would close the gap without changing anything Tensor actually does.
What closing this looks like
- Amend the Consumer Care Policy so it names medically dependent customers and vulnerable customers separately and states the disconnection position for each, matching clause 10 of the terms, and date the change.
“your property's electricity supply is not disconnected for non-payment under any circumstance”
Tensor's Consumer Care Policy promises a medically dependent household that its supply is "not disconnected for non-payment under any circumstance". Its terms and conditions set out a disconnection procedure for medically dependent and vulnerable customers that is qualified rather than absolute, so the two documents do not read the same way. The procedure runs through an alternative contact, reasonable steps to make contact at least seven days before any planned disconnection, a final notice at least 24 hours out, and a site visit. Disconnection follows only where Tensor does not believe there are sufficient grounds to put it on hold. That is a considered process with a judgment step in it, which is why this is graded FLAG rather than FAIL. The gap is that the two documents cover different groups without saying so. The terms fold medically dependent customers and customers in severe financial hardship into one category and apply one procedure to both. The policy states its absolute for medical dependency alone. A customer in either group cannot tell from the pages which position applies to them. The Electricity Authority tells consumers a power company must not disconnect a household where someone is a medically dependent consumer, and must comply both with those obligations and with its own consumer care policy. Both Tensor surfaces were verified live on 30 August 2026 and neither says the other governs.
Captured 30 August 2026 · source page ↗
“Depending on the amount and reasons for your payment difficulty we can offer various payment options that may work for you”
Tensor's Consumer Care Policy says that "depending on the amount and reasons for your payment difficulty we can offer various payment options that may work for you". The hedging is what the grade turns on: this promises a conversation, not a defined entitlement. The supporting structure is real and published. The policy names support agencies, advocates and nominated support persons, and asks a customer in difficulty to make contact immediately. The terms carry a bond regime with a stated refund position and a disputed-invoice protection that suspends disconnection for the disputed portion. Nothing published contradicts a hedged offer of assistance. PASS. This claim is unaffected by the S1 finding, which rests on a separate statement about medically dependent households.
Captured 30 August 2026 · source page ↗
No electricity rate is published on any of the 28 addresses enumerated on 17 August 2026, for either the residential or the business offer, and both "Check Our Prices Now" controls route to a contact form. The home page states a "no surprises" approach and that Tensor is "fully transparent". The pricing method is published, "we set our prices equal to our costs of getting power to you, plus a margin", with no figure attached to any part of it. Tensor names the independent Powerswitch service on both consumer pages and is listed there, which is the one route a customer has to a price.
Why this matters. A transparency claim is measured against the single number the customer came to find. Publishing the rates would substantiate the claim the company already makes, and it is the change with the largest effect in this report. The Powerswitch reference is a real mitigation and it still sends the customer elsewhere to learn Tensor's own price.
What closing this looks like
- Publish residential and business electricity rates on the pricing page, with contextual explanation of wholesale market dynamics
“A 'no surprises' approach to customer engagement, as we're fully transparent with you”
Tensor's home page lists among its features "a 'no surprises' approach to customer engagement, as we're fully transparent with you". Fully transparent is unqualified, so the test is what a customer can actually see. Tensor publishes its terms, consumer care policy, privacy policy, complaints process and a service charge schedule running $25 to $245. It publishes no electricity rate on any of the 28 addresses enumerated on 17 August 2026, and both "Check Our Prices Now" controls route to a contact form. Transparency about everything except the price is a narrow gap rather than a total one, which is why this is FLAG. Tensor names the independent Powerswitch service on two pages and is listed there.
Captured 30 August 2026 · source page ↗
“We're Transparent. We make it clear what you're paying for, and why”
Tensor's home page sets out three principles and the second reads "We're Transparent. We make it clear what you're paying for, and why." Verified live on 30 August 2026. Read against what Tensor actually publishes, the why is answered and the what is answered in part. The prices page gives the pricing method in the company's own words: "We set our prices equal to our costs of getting power to you, plus a margin to help us make ends meet." It states that billing is against metered use rather than estimates. It publishes a schedule of additional service charges effective 1 January 2022, itemised and inclusive of GST, running from $25 for a remote reconnection to $245 for a meter accuracy test. It names the independent Powerswitch comparison service, where Tensor is listed. What is not published, on any of the 28 addresses enumerated on 17 August 2026, is the energy rate itself: no cents per kilowatt hour and no daily fixed charge, for either the residential or the business offer. So this is not an empty claim. It is a claim that could be met in full by adding the one figure a customer came for, to a page that already explains how that figure is arrived at. That is why it is FLAG rather than PASS, and why the remedy is small.
Captured 30 August 2026 · source page ↗
“we're developing an energy future that can connect to, and work with, all your energy assets (e.g., EVs, solar, battery storage, HVAC)”
Tensor's about page contrasts itself with "traditional electricity retailers" and says "we're developing an energy future that can connect to, and work with, all your energy assets (e.g., EVs, solar, battery storage, HVAC)". The scope claimed is every energy asset a customer owns. The 28 addresses enumerated on 17 August 2026 were searched for a product, tariff, trial, pilot or date attached to any of the four named technologies, and none is published. Tensor's Powerswitch retailer profile records no solar buy-back. C2 asks whether evidence is proportionate to the scope of the claim, and here there is none at any scope. The verb is "developing", so it is not put to a customer as a present capability, which is why it is FLAG rather than FAIL.
Captured 30 August 2026 · source page ↗
“Our prices always reflect the true cost of power”
Tensor's prices page states "our prices always reflect the true cost of power", and immediately supplies its method: "we set our prices equal to our costs of getting power to you, plus a margin to help us make ends meet". Always makes it absolute, and the method is more than most retailers in this scan disclose. No figure in that method is published on any of the 28 addresses enumerated on 17 August 2026: not the rate, not the cost base, not the margin. The claim therefore cannot be verified and equally cannot be contradicted from outside the company, and no source in this assessment cuts against it. It is recorded PASS because nothing published contradicts it. The pricing opacity it depends on is graded at C2 and at diagnostic flag C-F rather than counted a third time here.
Captured 30 August 2026 · source page ↗
The prices page states "It only takes a few minutes to join using our website" and the home page states "Get the ball rolling in less than 2 minutes today". A working joining flow exists and keeps that promise, and no page on the site links to it. Run on 31 August 2026, an Auckland address at /join resolved and advanced to property selection with the real installation control points in about fifteen seconds. Every "Check Our Prices Now" and "Join us now" control points at the contact form instead, which asks the customer to submit details and wait for a response.
Why this matters. The self-service journey the site promises is built and works, and a customer cannot reach it from any page they would start on. Pointing the existing buttons at the existing flow would close this entirely. It is a link, not a build.
What closing this looks like
- Point the Check Our Prices Now and Join us now controls at the working join flow at /join rather than the contact form, so the two-minute signup the site promises is the one a customer actually reaches.
“It only takes a few minutes to join using our website”
Tensor's prices page states "It only takes a few minutes to join using our website" under the heading Easy Switching, and the home page states "Get the ball rolling in less than 2 minutes today". The claim is accurate. What a customer cannot do is find the thing it describes. The joining flow was run on 31 August 2026. An Auckland address entered at /join resolved and advanced to /join/select_property, which returned the real installation control points at that address for selection. Address to property selection took about fifteen seconds. Both addresses are published in Tensor's own sitemap. No page on the site links to either of them. Every "Check Our Prices Now" and "Join us now" control points at the contact form instead; the prices page button carries href="/contact/", checked the same day. A customer following the site's own call to action reaches a form asking them to submit details and wait, never the flow the claim describes. The grade is FLAG for the navigation gap rather than for the promise, which the flow keeps. Whether a rate appears after property selection was not tested, because completing a live commercial signup on a third party's address is not something this assessment will do.
Captured 30 August 2026 · source page ↗
Five comparative or superlative statements are published with no stated basis: "competitive rates for households" and "a First-Class, Digital-First Power Company" on the home page, "a more trusted and smarter power company" and "Affordable bills at smarter rates" on the prices page, and "we keep our commercial electricity rates fair and competitive" on the business page. None names a comparator and no rate is published against which any could be tested. Tensor holds no Canstar award, no Consumer NZ ranking and no independent pricing analysis, and its PowerCompare profile records zero customer reviews. None of the statements is contradicted by published evidence, which is what separates this from a failure.
Why this matters. Comparative language is what a customer uses to choose between retailers, and none of this carries anything they could check. Each of these is a wording change rather than a change to the business. The company's actual position, an independent Auckland retailer that publishes its pricing method, is available to it and needs no comparative.
What closing this looks like
- Replace "NZ's best power company" meta description with factual positioning (e.g., "Auckland's independent digital-first power company")
- Replace the "more trusted" comparative in the visible text at the top of the prices page with non-comparative positioning
“you know you'll be getting a first-class, digital-first service”
Tensor tells customers on its about page that "when you sign up with Tensor, you know you'll be getting a first-class, digital-first service". Digital-first is substantiated. First-class is a quality assertion with nothing behind it. The digital-first half is real: an online portal, online chat, online billing and no physical office. The first-class half was tested against every source available for this entity. Tensor holds no Canstar award and no Consumer NZ ranking, appears in no satisfaction survey, has no Trustpilot or Google Reviews profile, and its PowerCompare profile showed "Average from 0 reviews" on 31 August 2026. Nothing contradicts the claim and nothing supports it, which is what separates FLAG from FAIL.
Captured 30 August 2026 · source page ↗
“competitive rates for households”
Tensor's home page offers "easy to understand plans and options, flexible power options for businesses, and competitive rates for households". Competitive is a comparative with no comparator and no stated basis. No residential rate is published anywhere in the estate, so the comparison cannot be made from Tensor's own material. It is listed on Powerswitch and points customers there by name and address, which compares price rather than endorsing this claim. No Canstar award, Consumer NZ ranking or independent pricing analysis exists for this entity. An unsubstantiated comparative that nothing contradicts is FLAG rather than FAIL.
Captured 30 August 2026 · source page ↗
“We provide customers with smarter power”
Tensor's residential page says it provides "customers with smarter power, and a quality of service that we can be proud of". Smarter carries no defined attribute and nothing a customer could be misled about. It is not tied to a tariff structure, a metering feature, a control capability or a comparison. Tensor does supply smart meter customers only and does run an online usage portal, so the word sits on something real. C5 tests price and scarcity representation, not brand language. PASS.
Captured 30 August 2026 · source page ↗
“We offer a range of choices at rates that stay fair for you and your home”
Tensor's residential page offers "a range of choices at rates that stay fair for you and your home". Fair is not a measurable property and the sentence sets no benchmark, cap or commitment about future movement. There is no promise a customer could hold Tensor to. The terms reserve the ordinary right to change rates on 30 days notice, which is disclosed and does not contradict a subjective word. PASS.
Captured 30 August 2026 · source page ↗
“Switch now to a more trusted and smarter power company”
Tensor's prices page opens "switch now to a more trusted and smarter power company", in visible page text. More trusted is a comparative against an unnamed comparator. The page's own description carries different wording, "a more trusted and innovative power company", so the statement assessed here is the one a reader meets on the page rather than the one a search engine renders. Trust claims of this shape are ordinarily supported by a satisfaction survey, a review score or an award. Tensor has none: absent from Consumer NZ's rankings and Canstar's ratings, no Trustpilot or Google Reviews profile, and PowerCompare showing "Average from 0 reviews" on 31 August 2026. Powerswitch, which Tensor does cite, compares price and not trust. FLAG.
Captured 30 August 2026 · source page ↗
“We keep our commercial electricity rates fair and competitive”
Tensor's business page says "we keep our commercial electricity rates fair and competitive, so you can focus on the growth of your business". Competitive is a comparative against an unnamed comparator, and no commercial rate is published anywhere in the estate. The business page does publish fixed-term discounts of 1.5 per cent for 12 months and 3.0 per cent for 24 months. Those are discounts against Tensor's own standard variable rate rather than against the market, so they do not reach the comparative. Powerswitch compares residential offers, and no independent commercial pricing comparison exists for this entity. An unsubstantiated comparative that nothing contradicts is FLAG.
Captured 30 August 2026 · source page ↗
Tensor's Consumer Care Policy addresses communication accessibility directly: "If English is not your first language or you have difficulty expressing yourself, please have someone advise us so we can work to communicate with you in a manner you can understand. You may use a support person to act on your behalf." The policy also lets a customer nominate a support agency or an advocate authorised to deal with Tensor on their behalf. No visual or cultural representation claim is made anywhere in the estate, so this assessment rests on the accessibility provisions the policy publishes.
Why this matters. A customer who cannot deal with a retailer in their own words needs to know in advance that someone else can act for them. Tensor publishes that permission in the document a customer in difficulty is most likely to reach.
A privacy policy is published, effective January 2022, covering collection, purpose, disclosure and access rights, and naming the third parties data is shared with including network and metering companies, debt collection, credit reporting, Google Analytics, Facebook and Hotjar. The about page states that customer data is "safe and secure on our privately managed network". That is an unqualified security statement, and no certification, standard or independent assurance is published against it anywhere in the estate. Data handling messaging is consistent between the privacy policy, the about page and the residential and business pages.
Why this matters. An unqualified security statement is one a customer has no way to check and no reason to doubt until something goes wrong. Naming the standard the network is built to, or dropping the adjective, is a wording change. The disclosure of who data is shared with is more useful to a customer than the assurance is, and it is already published.
Tensor's terms commit to acknowledging a complaint within two business days and, where it cannot be resolved immediately, to a response within seven business days, with escalation to Utilities Disputes after 20 business days. The complaints page names Utilities Disputes as a free and independent service and publishes its freephone number, email, website and freepost address, the two month lodgement window and the alternative routes to the courts or the Disputes Tribunal. The two and seven business day commitments appear in the terms and not on the complaints page itself. Membership of the scheme is stated on both surfaces.
Why this matters. A customer with a complaint goes to the complaints page, and the timeframes telling them when to expect an answer sit one document away from it. The independent escalation route is published with working contact details, which is the part that matters most. Repeating the two timeframes on the complaints page would close the gap.
“We will acknowledge your complaint within two (2) Business Days of receiving it. If we are unable to resolve your complaint immediately, we will provide you a response within seven (7) Business Days”
Tensor's terms commit to acknowledging a complaint "within two (2) Business Days of receiving it" and, where it cannot be resolved immediately, to "a response within seven (7) Business Days". These are definite, dated commitments rather than hedged language. They were tested against the complaints page, which is where a customer with a complaint arrives. That page names Utilities Disputes, gives the freephone number 0800 22 33 40, the email, website and freepost address, the 20 working day trigger, the two month lodgement window and the routes to the courts or the Disputes Tribunal. It does not repeat the two and seven business day commitments. So the timeframes a customer most wants sit in the contract rather than on the page built for the purpose. That is a placement observation and not a contradiction: the commitments are published, the two surfaces agree where both speak, and the escalation route carries working contact details. PASS.
Captured 30 August 2026 · source page ↗
Residential plans are open term by default and can be ended at any time by switching, transferring supply or requesting disconnection on three business days notice, with no residential exit fee and no promotional credit clawback of the kind that produced failures on four other retailers in this scan. Business fixed term plans do carry exit fees, $300 plus GST for 12 months and $600 plus GST for 24 months per ICP, published on the business page in the same block as the discounts they attach to. The marketing statements assessed here are hedged preferences rather than absolutes, and the contract does not contradict them.
Why this matters. Exit terms are what a customer meets at the moment they want to leave, and Tensor's are what its pages say they are. This is the clearest area of the assessment. The business exit fees are disclosed beside the discount that creates them, which is where a customer can weigh both at once.
“We don't believe in locking in our customers into long term contracts that don't work for them”
Tensor's residential page says "we don't believe in locking in our customers into long term contracts that don't work for them", and offers open term plans as the default. The qualifier is load-bearing and the contract supports it. Tested against the terms rather than the marketing. Clause 3 lets a customer end the agreement at any time by switching, transferring supply or requesting disconnection on three business days notice. There is no residential exit fee and no promotional credit clawback of the kind that produced failures on four other retailers in this scan. Fixed terms of 12 and 24 months are offered, and the home page names them and their cancellation position in the same breath. A hedged preference, matched by the default and uncontradicted by the contract. PASS.
Captured 30 August 2026 · source page ↗
“an energy supplier that you can depend on”
Tensor closes the sign-up section of both its residential and business pages with "Sign up now to join an energy supplier that you can depend on". It attaches no measure of dependability: no uptime figure, no service level, no restoration commitment and no independent rating. Read as a customer would read a closing call to action, this is subjective positioning rather than a verifiable promise, which is the distinction C1 tests. The assessment weighed it against the support channels, where chat runs weekday business hours, no telephone number is published anywhere and the 24 hour faults service is reachable by email alone. That is recorded as diagnostic flag S-E and does not contradict a subjective claim. PASS.
Captured 30 August 2026 · source page ↗
“We don't tie you into contracts that don't work for you”
Tensor's prices page states "we don't tie you into contracts that don't work for you" under the heading Flexible Terms. Like the residential page's related statement it carries its own qualifier, and the contract matches it. Open term is the default residential plan and can be cancelled at any time, exit is available under clause 3 on three business days notice, and there is no residential exit fee and no promotional credit clawback. Where fixed terms do apply, on business plans, the exit fees of $300 plus GST for 12 months and $600 plus GST for 24 months are published on the business page in the same block as the discounts they attach to. PASS.
Captured 30 August 2026 · source page ↗
Tensor directs customers to Powerswitch by name and web address on both the residential and business pages, and is listed on Powerswitch. It claims no presence on billy.govt.nz, Consumer NZ, Canstar or PowerCompare, and it has none, so no comparison platform claim is overstated. Its PowerCompare profile records that its plans do not appear there, which Tensor does not contradict on its own site.
Why this matters. Pointing a customer to an independent comparison service is the opposite of the pattern this checkpoint exists to catch. Tensor claims presence where it has it and nowhere else.
What closing this looks like
- Consider participating in PowerCompare to increase comparison platform coverage
Tensor sells electricity only, with no gas, broadband or mobile bundling, and supplies smart meter customers in Auckland only. Both limits are disclosed in plain terms on the home page and the about page: "we currently only supply smart meter customers located in Auckland". No requirement beyond a smart meter and an Auckland address appears anywhere in the terms. Tensor's PowerCompare profile carries a statement that its plans do not appear there or that it is not taking on new customers, and that statement appears nowhere on tensor.co.nz.
Why this matters. A customer who is out of area or without a smart meter learns it on the first page rather than at the end of an application. The one point of doubt about whether Tensor is taking customers sits on a third-party site and not on its own.
Tensor identifies itself as Tensor NZ Limited consistently in its terms, its privacy policy and its footer copyright, with no divergence between the consumer brand and the contracting entity. It states that it is independently owned and a certified reconciliation participant; the reconciliation status is corroborated by its Powerswitch retailer profile, and the ownership by a third-party provider directory rather than by the Companies Register. Tone is consistent across the home, residential, business and about pages, and no claim is made in a language or a jurisdiction the company does not operate in.
Why this matters. A customer signing a contract should be able to tell who they are contracting with, and here the marketing name and the legal name are the same throughout. The ownership statement rests on a third-party directory, and that limitation is carried in this report's assumptions.
“We're an independently-owned and fully-certified reconciliation participant in the NZ electricity market”
Tensor's residential page states "we're an independently-owned and fully-certified reconciliation participant in the NZ electricity market", verified live on 30 August 2026. Both limbs are now confirmed against primary sources. Ownership is confirmed on the Companies Register, checked 31 August 2026. Tensor NZ Limited, company number 6429932, NZBN 9429046340467, incorporated 5 September 2017, records 1,000 shares in a single allocation of 1,000 shares at 100.00 per cent held by its sole director, and the register states it has no ultimate holding company. That is the primary source an earlier pass recorded as unobtainable. Reconciliation participant status is corroborated by Tensor's Powerswitch retailer profile and by the about page footnote. The business page uses the softer "a certified reconciliation participant" where the residential page says "fully-certified", which is a wording difference rather than a different claim. Nothing published contradicts either limb, and independence is the one comparative position in this estate the public record supports outright. PASS.
Captured 30 August 2026 · source page ↗
“Our proprietary technology is built and completely owned by us”
Tensor's about page states "our proprietary technology is built and completely owned by us". Completely owned is an unqualified ownership claim about software that cannot be verified from outside the company. No code, licence position, supplier list or architecture description is published, and no source in this assessment can confirm or refute it. What can be tested is whether anything published cuts against it, and nothing does. The privacy policy discloses Google Analytics, Facebook and Hotjar, which are website analytics rather than the billing platform this claim concerns. C7 tests tone consistency and risk fit, and the claim is consistent across the about, home and business pages. PASS, with the note that this is an absolute nobody outside Tensor can currently check.
Captured 30 August 2026 · source page ↗
No third-party environmental endorsement or certification is claimed anywhere in the estate. No Toitu, carboNZero, ISO 14001 or comparable badge appears on any page.
Why this matters. There is nothing to verify here because nothing is claimed. This checkpoint is recorded as not applicable rather than met.
No comparative environmental claim is made, so no baseline is required. No environmental regulatory finding against Tensor NZ Limited was identified in the Commerce Commission or Electricity Authority records searched on 16 July 2026.
Why this matters. A baseline only matters where an improvement is claimed, and none is. This checkpoint is recorded as not applicable rather than met.
No lifecycle or embodied carbon claim is made. Environmental messaging does not appear at any stage of the customer journey, from the home page through the prices page to the terms, so there is no inconsistency between stages to assess.
Why this matters. Consistency can only be tested where a message is repeated. This checkpoint is recorded as not applicable rather than met.
No comparative environmental claim is made against another retailer or against the market as a whole. The one forward-looking environmental statement in the estate is assessed at E1.
Why this matters. A future environmental commitment carrying a target and a date would be assessed here. None is published.
No community investment, sponsorship, donation or social contribution claim is made. A search of all 28 addresses on 17 August 2026 returned no community or sponsorship activity of any kind.
Why this matters. There is no social contribution claim to hold against evidence. This checkpoint is recorded as not applicable rather than met.
No employment practice claim is made. There is no careers page, no team page, no employee count and no diversity information anywhere in the estate. The remedy pathway this checkpoint also reaches, the complaints and dispute resolution process, is assessed at S6.
Why this matters. No claim about working conditions or workforce composition is published, so there is nothing to hold against evidence. This checkpoint is recorded as not applicable rather than met.
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HowLegit, Tensor — messaging integrity assessment. Energy sector register, assessed 16 July 2026. Overall B- (66.4%). https://howlegit.com/register/Energy/tensor A grade rules on whether a public claim is substantiated, not on its truth or on the merit of the business. Not legal or investment advice. Produced by HowLegit, which also sells audits commercially. The data on this page is public.
This entry is part of a complete sector scan. Companies not listed on the Energy register were not assessed — which is not the same as being cleared.